TeLog · Independent indie developer app
Technical Support
Updated: 8 July 2026 · Version 2.0.0 (replaces prior versions)
Official support page for TeLog (App Store Support URL). Built for mainland China Tesla owners; may also ship overseas. Policy baseline is China-local. Not formal legal advice—see Privacy Policy & Terms.
1. Product & operator
- TeLog is an iOS app by an independent indie developer for Tesla owners: on-device vehicle archive, drives/charges, emergency helpers, optional Cloud depth features.
- Not Tesla official. Vehicle data only after official Tesla authorization; stored on-device by default.
- Contact: service@telog.cn
2. Contact
Support / privacy: service@telog.cn
In-app: Settings → About & support → Support email (display) · Technical support (this page) · Send feedback (opens system Mail).
First reply: typically within 48 business hours (mainland China holidays may delay).
Privacy requests: same inbox, subject “Privacy request”; aim ≤15 business days.
Support URL:
https://jchen8863988.github.io/telog-legal/en/support.html
We never ask for Tesla passwords, SMS codes, full refresh tokens, bank cards, or Apple ID passwords.
If system Mail has no account yet, add one in the Mail app before using Send Feedback.
3. In-app help
| Entry | What it does |
|---|---|
| Support email | Shows service@telog.cn (display only) |
| Technical support | Opens this page |
| Send feedback | Pick component + describe → opens Mail with prefilled To/subject/body |
| Privacy & data | Export JSON, wipe local, stop cloud & delete remote |
| Cloud membership | Trial, subscribe, feature comparison |
4. Data principles
- First-run Terms & Privacy confirmation must be accepted to use the App; full liability/fee terms are in the online documents.
- Official Tesla authorization only.
- On-device encrypted storage by default.
- Optional cloud / family sharing needs separate consent (usually Cloud membership).
5. Tesla authorization
- Operator registers on developer.tesla.cn and obtains Fleet API access.
- You authorize on Tesla’s official auth page.
- App calls Fleet API within granted scopes.
- We do not collect your Tesla password.
6. Storage, export, deletion
- Default: on-device only.
- Export / wipe under Privacy & data.
- Stop cloud deletes remote copies; local remains.
- Disconnect Tesla in Advanced settings; also revoke third-party access in Tesla account when possible.
7. Cloud membership
com.jchen.Telog.plus.monthly(~¥18/mo) ·com.jchen.Telog.plus.yearly(~¥198/yr)- 14-day trial if offered by App Store
Free examples: live status · emergency/lights · VIN/tires · latest 15 drives · latest 2 charges · basic stats · standard share · OTA history · TOU rates
Cloud examples: smart always-on logging · full history · 21 dashboards · battery health/value · attribution · driving reports · Passport · family share · expense · road trip · geofence/parking · sync/backup · PDF/Excel · premium share
After expiry, free local features remain; Cloud-only features pause. Local data is not deleted. Billing/refunds via Apple.
8. Send Feedback
- Settings → About & support → Send feedback
- Select a component (short feature name), describe the issue and when it happened; attach screenshots manually in Mail if needed
- Send → system Mail opens to
service@telog.cnwith prefilled content
Include iPhone model, iOS version, TeLog version, Tesla/Cloud status, and steps. Mask VIN, plate, home address.
9. Support scope
We help with: install/crashes, Tesla official auth & refresh, local record import/export, optional cloud revoke, Cloud status explanation, privacy requests, feedback email issues.
Not us: roadside / Tesla service, Tesla password recovery, Apple hardware/Apple ID, professional appraisal based on App data.
10. FAQ
Mail won’t open?
Add an account in the system Mail app first.
Where is my data?
On-device by default. Cloud copies only after separate consent, stored in mainland China.
How do I delete?
Privacy & data, or email service@telog.cn.
Gaps in trips?
Sleep/network/App not running can miss local capture—Cloud collection or historical import may help.
Refunds?
Apple only. We can confirm entitlement status.
11. Third parties
Tesla Fleet API · Apple App Store/StoreKit · Amap / optional OSM.
12. Compliance & limits
- We follow PRC PIPL principles: lawful/necessary, on-device default, separate consent for sensitive/cloud features.
- Indie App provided “as is”; to the extent permitted by law, no liability for third-party outages, unrecovered local loss without backup, or decisions based on informational reports (except willful misconduct / gross negligence).
- If you have only ever used the free tier and never subscribed to Cloud, the Operator bears no liability to the maximum extent permitted by law (see Terms).
- For subscribers, where a monetary cap is required: actual Apple Cloud payments, max CNY 100 (if paid less, use actual). Email/feedback first; 15 business days to restore unusable core features. Force majeure and China approval/distribution delays excluded. See Terms §11.