紧急医疗：FamilyMedVault 不提供急诊、远程诊疗或急救指导。若您或他人出现紧急健康状况，请立即拨打当地急救电话或前往医疗机构。
当前试用阶段提示（v2026-05-10 新增）：本应用中的云端 AI 助手等智能功能当前处于试用 / 公开测试阶段，可能因第三方生成式 AI 提供方变更、配额限流、网络波动、配置切换或防滥用措施而不稳定或暂时不可用。其余非 AI 功能（家庭成员管理、本地病历整理、用药提醒、症状记录、设备本地 OCR、紧急卡片等本地优先功能）通常可独立、正常使用，不依赖云端 AI 是否可用。详见第 8 条与第 9 条。
FamilyMedVault 技术支持由应用运营者直接处理（非跨国呼叫中心）。与个人信息处理、权利请求相关的事项，请参阅本站《隐私政策》（v2026-05-10）；许可条款请参阅《最终用户许可协议（EULA）》（v2026-05-10）。本页侧重使用说明、故障排查与功能咨询。
[FamilyMedVault] iOS / iPad 使用问题 / 登录 / 云端 AI / 备份在适用法律允许的最大范围内，对于因 Apple、网络运营商、云服务商（含 AWS、Google 等）、AI 提供商等第三方造成的中断，或因您设备环境、操作不当、BYOK 配置错误、后端非我方部署导致的兼容性问题，我们在合理范围内提供说明性协助，但不对第三方服务的持续可用性作出担保。本技术支持不构成专业法律、财务或医疗建议。
个人信息的收集、使用与您的权利，请参阅《隐私政策》（v2026-05-10）。行使访问、删除等数据权利时，请使用隐私政策中的联系方式并注明「数据权利」或按该页指引操作。
在不损害您所在地不可剥夺的强制性消费者保护规则、不与 Apple App Store 强制性政策冲突的前提下，运营者（独立个人开发者）就本页内容保留合理的最终解释说明权，以便消除歧义、填补空白与统一执行口径。
该解释权明确不得用于以下情形：
若您对运营者的解释存在异议，可先通过下方邮箱提出书面异议；运营者应在合理期间内回复。任何最终解释均不得违反本条所列禁止事项；与之相抵触的解释无效。本条不限制您向监管机构投诉或寻求司法救济的权利。
我们可能更新本页以反映产品或流程变化；页顶版本与最后更新日期将随之调整。若变更对用户权利或联系方式有实质性影响，我们将在可行范围内通过官网等合理方式提示。
Version: v2026-05-10 ｜ Last updated: May 10, 2026. This version supersedes the v2026-05-07 version.
Emergency: FamilyMedVault is not for emergencies or telemedicine. Call your local emergency number or seek immediate in‑person care.
Beta / Trial notice: The cloud AI assistant features are currently in a trial / public beta phase and may be unstable or temporarily unavailable due to third-party generative-AI provider changes (e.g. AWS Amazon Bedrock, Google Gemini), quotas, network conditions, configuration switches or anti-abuse controls. All other (non-AI) local-first features — family member profiles, local medical records, on-device OCR, medication reminders, symptom tracking and trends, emergency cards — continue to operate independently and do not depend on cloud AI availability.
FamilyMedVault is operated by an individual developer. For technical support, email hello@familymedvault.com. We aim to respond within a few business days; this is not a 24/7 hotline and not an SLA.
Billing, refunds, and subscription disputes are handled by Apple under App Store rules (Settings → Apple Account → Subscriptions, or Apple Support). Medical decisions belong with qualified professionals; AI outputs are informational only.
Optional cloud AI routes prompts to the operator's backend when enabled. The server typically calls AWS Amazon Bedrock first; if unavailable or not configured, it may fall back to Google generative AI (e.g., Gemini) as configured. OpenAI is not used on the server in the current implementation. AI Credits usage rules are described in-app and in the Privacy Policy. Unspent Credits during AI outages are not deemed a loss; the developer will use commercially reasonable efforts to retain or carry over such Credits, without prejudice to your statutory consumer-law refund rights and Apple-managed refund pathways.
Optional cloud backup: Enter HTTPS endpoints in Settings. Authorization usually uses your Sign in with Apple session; there is no separate in-app token field—do not paste tokens into support email.
Privacy practices: see our Privacy Policy (v2026-05-10). Terms: see our EULA (v2026-05-10). Third-party outages are outside our control; we provide best-effort guidance only.
Final interpretation (within lawful limits): The individual developer reserves a reasonable right of final interpretation of this support page only to resolve ambiguity or fill gaps, and not to (a) unilaterally expand developer rights or reduce your non-waivable consumer rights, (b) exclude liability for personal injury, fraud, gross negligence or anything else not lawfully excludable, (c) circumvent Apple Media Services / Standard EULA / App Store rules, (d) impair your refund / dispute pathways with Apple, or (e) override more specific commitments made in the Privacy Policy or EULA. Any interpretation conflicting with these limits is void. Nothing here limits your right to complain to a supervisory authority or seek judicial remedies.